At Lucie Llea, we want every order to bring you confidence and satisfaction. If your purchase does not meet your expectations, you may request a return by following the guidelines below.

Return Guidelines

You may submit a return request within 30 days from the date your package is delivered.

To be eligible for a return, items must:

Be in brand-new, unworn, and unwashed condition.
Include all original tags, labels, and packaging.
Be free from stains, makeup, perfume, odors, pet hair, or any signs of wear.
Be returned in their original condition whenever possible.

Items that do not meet these requirements may not be approved for return.

Items That Cannot Be Returned

For health, hygiene, and safety reasons, we are unable to accept returns for:

Intimate apparel and underwear
Bras and shapewear
Swimwear without the original hygiene liner
Bodysuits
Earrings and certain accessories
Gift cards
Personalized or custom-made items
Clearance or final sale items
Items damaged due to improper care, misuse, or normal wear

Requesting a Return

Before sending any item back, please contact our Customer Support team to receive return approval.

Email: info@luciellea.com

When submitting your return request, please include:

Order number
Item(s) you would like to return
Reason for the return
Photos of the item if it is damaged, defective, or incorrect

Once your request has been reviewed and approved, we will provide the correct return instructions and return details.

Please note that packages returned without prior authorization may not be accepted.

Return Shipping Responsibility

Unless we sent the wrong item or your order arrived defective, customers are responsible for return shipping costs.

Original shipping fees paid at checkout are non-refundable.

For your protection, we recommend using a trackable shipping service, as Lucie Llea cannot be responsible for packages lost during return transit.

Incorrect or Damaged Items

If you receive an incorrect, damaged, or defective item, please contact us within 7 days of delivery.

Please provide:

Order number
Photos of the item received
Photos of the shipping label
Photos of the outer packaging (if applicable)

After reviewing your request, we will determine the best solution, which may include a replacement or refund.

Refund Processing

Once your returned item arrives and passes inspection, your refund will be processed.

Approved refunds are generally issued within 5–10 business days to your original payment method.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Order Cancellation

If you need to cancel your order, please contact us within 12 hours of placing your order.

Once an order has entered processing, fulfillment, or shipment, cancellation requests may no longer be accepted.

Cancellation requests can be sent to:

Email: info@luciellea.com

Undeliverable or Refused Shipments

If a package is returned due to:

Incorrect shipping information provided by the customer
Refusal of delivery
Failure to claim the package

Any additional shipping or handling costs may be deducted from the eligible refund amount.

Important Return Notice

The address listed below is provided for business correspondence only.

It is not our return warehouse or return address.

Please contact our Customer Support team before sending any merchandise back to ensure you receive the correct return instructions.

Contact Us

Lucie Llea

Customer Support Email: info@luciellea.com

Business Address:

4627 Karen Dr
Indianapolis, IN 46226
United States

Business Address Only — Not a Return Facility

If you have any questions regarding returns, refunds, or your order, please contact us. Our support team typically responds within 24–48 business hours and will be happy to assist you.

Refund policy